IT Support Technician - Co-op Student

**Location:** Edmonton, AB

**Status:** One 8-month term, May 1 – December 31, 2026. This is a full-time paid position operating Monday to Friday, 8:00 AM – 4:30 PM.

**Reports To:**Damion Gallimore, Technology Manager

## **About ATS Traffic**

ATS Traffic is a family-owned business that has been getting people home safely since 1966. We provide traffic control, on-street services and signage products and services across Canada, currently operating out of offices in Edmonton, Calgary, Regina, Saskatoon, Langley, Kamloops and Winnipeg.

As the successful candidate you will demonstrate the ATS Traffic Core Values at work every day:

- Do What’s Right - Our People Matter - Trust Through Teamwork - Striving for Excellence

## **About the Position**

ATS Traffic has an exciting opportunity for a IT Co-op Student to join our business! Working closely with the Technology Team, this role is an excellent introduction to the IT field whereby you will gain valuable, real-word experience. Duties will include:

- Provide exceptional customer service in person, via phone and email as appropriate - Participate in IT related projects - Resolve help desk issues including troubleshooting hardware, software and business critical application issues - Participate in imaging, installing, configuring, developing and documenting systems - Perform administration duties including: - Office 365 Administration - ADS Administration - File share access permissions - Mobility Management

**Hardware Inventory Management**

- Inventory adds/moves/changes - Readying equipment for shipping out to other branches - Maintenance of the Inventory Management system - Proper disposal of equipment

Are you an Information Technology student ready to put your education into formal practice? Does the idea of learning the role at the hands of experienced Technology experts thrill you? If so, submit an application today!

## **Qualifications**

- Applicants **must be** currently enrolled in a post secondary education program with a specialization in Information Technology or a related field. - Preference will be given to 3rd and 4th year students who have completed related courses.

- A **c****r****e****a****t****i****v****e**, fresh perspective and positive “can do” attitude! - Strong organizational skills, ability to manage multiple priorities at once. - Intermediate skill level in MS Office Suite: Word, Excel, Outlook, and Teams. - Ability to learn new software. - Communication, collaboration - Technical, quality & deadlines - Project work, customer focus - Coping with pressure - Multi-tasker

## **Why Choose ATS Traffic?**

We have always been a family-owned business. When you join ATS, you aren’t just a number: people remember your name and treat you like one of the family! You’ll be working with a team you can trust, and you’ll be excited to come in on Monday morning.

Do you have a good attitude? Are you unafraid to speak up and tell us what you think? Do you work for a higher purpose? Do you do whatever it takes to get the job done? If this sounds like you, we think you’d be a great fit at ATS Traffic – apply today!

*We thank all applicants for their interest, however only selected candidates will be contacted.*

- **By applying to this posting you will receive auto-generated emails to the account provided.** **Please ensure to check your junk/spam folder as these emails may be re-directed.**

#### **Experience**

Required

- 1 year(s): Experience in working with computer hardware, break fixes, and Windows operating systems.

#### **Education**

Required

- Some college or better in Information Technology

#### **Licenses & Certifications**

Required

- Class 5 GDL

#### **Behaviors**

Required

- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well - Team Player: Works well as a member of a group - Innovative: Consistently introduces new ideas and demonstrates original thinking