IT Helpdesk Intern

**About the Opportunity**

0footprint Tech Services Inc. is looking for an motivated **IT Helpdesk Intern** to join our team in Vancouver. This is a 12-week internship (with the possibility of an extension for the right candidate) specifically designed for current IT students or recent graduates looking to gain hands-on experience in the Managed Service Provider (MSP) industry.

We provide a structured learning environment where you will gain the knowledge and professional experience needed to kickstart your career in Information Technology.

Your Impact & Learning Journey

As an intern, you will handle IT support for end-user technology and gain exposure to high-level technical operations:

- **Support & Troubleshooting:** Provide first-level support for IT-related queries and assist with troubleshooting hardware/software issues. - **Infrastructure Tasks:** Complete desk setups, equipment moves, and decommissions. - **Deployment:** Assist with the installation, configuration, and updating of hardware (PCs, printers, monitors) and software. - **Team Collaboration:** Work alongside senior engineers on Microsoft 365, server maintenance, backups, and security tasks. - **Documentation:** Maintain IT inventory and system documentation, including user guides and configuration records.

**Qualifications & Requirements**

**Required:**

- **Education:** Currently enrolled in or a recent graduate of an Information Technology degree or diploma program. - **Communication:** Fluent in English with excellent verbal communication and professional phone manners. - **Technical Basics:** Fundamental understanding of computer systems (Windows, macOS), networking (IP, DNS, VPN), and mobile devices. - **Soft Skills:** Customer-oriented, cool-tempered, and a strong problem-solver with excellent attention to detail.

**Assets (Nice to have):**

- Relevant certifications: CompTIA A+, Network+, or Security+. - Microsoft Certifications: MS-900 or AZ-900. - Experience with ticketing systems.

Working Conditions

- **Work Location:** In-person (Vancouver). - **Autonomy:** Ability to work independently while managing multiple tasks in a fast-paced environment. - **Growth:** An eager drive to learn, adapt, and grow within the IT field.

Job Type: Internship / Co-op Contract length: 3 months

Pay: From $17.85 per hour

Expected hours: 40 per week

Work Location: In person