IT Co-op, Help Desk (Onsite)

**Position Summary:**

Wellington-Dufferin-Guelph Public Health is dedicated to promoting and protecting the health of individuals and communities in Wellington County, Dufferin County and the City of Guelph. With a vision of health and well-being for all, we strive to address the diverse health needs of our population through innovative programs and initiatives, upstream interventions and collaborative partnerships. From immunization campaigns to disease surveillance and community health promotion, our team of dedicated professionals works to ensure the well-being of everyone in our communities. As a workplace, WDG Public Health offers a dynamic environment where passion for public health meets professional excellence. Employees have the opportunity to make a meaningful impact on the health outcomes of our communities while enjoying a supportive and inclusive work culture. With ongoing opportunities for professional development, a commitment to work-life balance, competitive compensation and benefits and a strong sense of community within our organization, WDG Public Health is not only a great place to work but also a rewarding place to grow and thrive in your career. Read our 2024-2028 Strategic Plan on our Careers homepage for more about our vision, mission, values, goals and priorities. If you are looking for a rewarding opportunity to use your knowledge and skills to make a difference in the health of our communities, we invite you to apply. The IT Co-op (Help Desk) provides daily support, management, upgrades, and deployments of all organizational issued systems at its multiple locations. Areas of Responsibility:

- Installing and supporting office productivity tools (MS Office). - Implementing and maintaining all Public Health computer hardware, using automation where applicable. - Administering Public Health’s LAN, WAN, and Internet connectivity. - Administering Public Health’s email system. - Providing support to Public Health’s agency web site via consultation with the Communications department. - Developing scripts to automate tasks. - Maintaining current inventory of hardware and software. - Providing support and maintaining the telephone system. - Administering VPN application to support remote workers. - Maintaining local Access/SQL Server databases as required. - Providing technical support to Ministry Systems through consultation with Ministry Technical Support, key public health personnel, and health systems user groups. - Providing support for non-computer technology including but not limited to copier, telephone, voicemail, and facsimile systems. - Creating and maintaining IT related documentation when necessary. - After hours work may be necessary due to project schedules, deadlines and/or reliability issues.

**Hours of Work:**

Regular Office Hours: Monday to Friday, 8:30 AM to 4:30 PM (35 hours per week) This position requires onsite presence at our Guelph office Monday to Friday

**Position Effective:**

May 4, 2026

**Requirements:**

- Minimum of one year post-secondary school in an information technology program. - Students must be eligible and enrolled for a co-op placement as part of their program. Students will be asked to provide proof of their eligibility. - High degree of accuracy and attention to detail. - Problem solving skills. - High degree of comfort with computers, able to adapt and learn computer programs quickly. - Strong customer service skills. - Excellent verbal and written communication skills. - Must be willing and able to travel to work on site at our Guelph office Monday to Friday.

**Closing Statement:**

We thank all applicants, however, only individuals selected for an interview will be contacted. WDG Public Health is committed to providing accommodation during the recruitment process for people in accordance with the Ontario Human Rights Code. If you require accommodation(s), please advise Human Resources in advance and we will work with you to meet your needs. The organization will maintain the confidentiality of information related to an accommodation request and will only disclose this information with the consent of the employee or applicant. WDG Public Health is an equal opportunity Agency. Personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act, and will be used to determine eligibility. If successful in the hiring process, it is important to understand that you would be an employee of a health care organization that strongly believes in the importance of immunizations as a necessary public health measure to control the spread of infectious diseases. Subject to any duty to accommodate under the Human Rights Code of Ontario, successful applicants will be required to comply with the Agency’s Immunization Policy. This policy is available upon request. Applicants who are unable to be immunized due to a valid medical contraindication must have a Statement of Medical Exemption Form completed by their primary care provider.