ATB 101 - CX Metrics & Analytic Student

At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID). **About** Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members: **Impact in action:** No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities. **Thrive together:** We want you—the unique, authentic you—to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs. **Ready for tomorrow:** We want to enable your success through interesting and challenging work, performance enablement, and learning and development. **About The Role** **Please note:** This is a t **emporary 4 month opportunity** . This position has a **hybrid work arrangement** . On average, this means **1 day on-site a week** . Please note that this is subject to change due to business priorities. ATB 101 is a 4 month work experience and engagement program with a summer intake! Our ATB 101 students play an integral role in the success of our business. As an ATB 101 student you will have a unique opportunity to contribute to ATB through challenging, meaningful and diverse opportunities and make a positive impact for our clients and each other. Oh and we promise you’ll have a lot of fun doing it! **ATB is more than just a bank and ATB 101 is more than just a student job.** *Do you want to have an opportunity to work with customers, businesses and industries that drive Alberta’s economy? Do you have a desire to understand the very core of our business and be part of the evolution of serving our customers? If so, ATB might be right for you.* Please see below to learn more about this great summer opportunity. The Voice of Client (VoC) program uses AI to process open text feedback from clients to help us deeply understand their experience and prioritize client experience improvements. We collect data from various sources, including call center and in person interactions and client surveys. This feedback is processed to extract category, sentiment, and emotion. It is then used to generate client experience insights through both direct analysis and an integration with Google’s Gemini. With this data, we can identify trends in client opinions for data-driven decisions that benefit both our clients and ATB. **As CX Metrics & Analytics Student** , you will support the Voice of Client (VoC) program leader in making it possible for our clients. The role will focus primarily on ensuring a quality data foundation via model training and validation, as well as scaling insights to key partner groups across ATB via automated Gemini reporting. Accountabilities

- Execute data cleaning and transformation. - Model tuning, maintenance, and QA (Develop / Fine-tune BERT Models (Topic & Sentiment), Version Control Code & Models (GitHub), Establish Model Evaluation Metrics & Benchmarking, Retrain Models (Schedule & Execution), Monitor Model Performance in Production, Troubleshoot Model Drift / Performance Issues). - Leverage established processes using Google Gemini to create VoC reports for target client groups.

**Skills, Experience & Requirements**

- Currently enrolled in a Bachelor’s degree program OR postgraduate program. - Must be willing to work onsite at least 1 day a week at our Calgary Campus office. The remainder of the week can be spent working from home. - Strong process focus, proficiency in Python / SQL, experience with Machine Learning (focus on Natural Language Processing) / GCP products / GenAI (especially Gemini). - Have a strong sense of personal accountability. We are looking for someone who takes pride in their work and takes personal accountability to ensure that deliverables are of strong quality. - A curious mind, a person that is always asking why but is able to balance that with extremely strong execution. - Strong interpersonal skills with proven ability to build and maintain positive relationships.

**Don’t meet all the requirements on the list?** A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role—but you might not check all the boxes—we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you. We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed—their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Aboriginal Business. **What happens next?** If you are shortlisted, you’ll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at talentteam@atb.com **Stay in touch** We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn, Facebook and Instagram to learn more about what our team is up to.